With gambling taking off in Canada thanks to updated laws regarding sports wagering, many Canadians are wondering what to do if they have a dispute or complaint against a sportsbook operator, especially if they feel the bet wasn't resolved correctly.

The following province-by-province directory informs players of the website necessary to file a dispute and/or the telephone number for dispute resolution. The directory also applies to casino gambling, whether it is conducted in a land-based setting or online.

Alberta

Alberta has five native land-based casinos along with online gambling and sports betting. Online gambling and sports betting is only legal at PlayAlberta.ca, run by the Alberta Lottery. All disputes are handled first by the lottery and if unresolved they can be addressed by Alberta Gaming, Liquor and Cannabis, the regulator of all gambling in Alberta. The website for the AGLC is aglc.ca.

British Columbia

B.C. has 20 licensed casinos along with bingo halls, but all online gambling and sports betting is conducted on the B.C. Lottery Corporation website at playnow.com. Sports betting lines and software are set by SG Digital and the regulator is the B.C. Lottery Corporation, whose website is bclc.com. If the dispute cannot be resolved it could possibly be brought to the attention of the British Columbia Gambling Commission, a subsidiary of the Information and Privacy Commissioner of British Columbia.

Manitoba

Manitoba has 8 physical casinos, including a large, upscale casino in Winnipeg. All online gambling and sports betting in Manitoba is also done at playnow.com. Like B.C., all the software and sports lines are set by SG Digital, although the regulator for gambling in Manitoba is Manitoba Liquor and Lotteries. The gaming link is mbll.ca/content/gambling. All disputes are filed via the gambling regulator with info on how to file a dispute on the website.

New Brunswick

New Brunswick has three casinos, including a large operation in Moncton. All online gambling and sports betting is conducted on the Atlantic Lottery Corporation website at alg.ca. The four Atlantic provinces of New Brunswick, Newfoundland & Labrador, Nova Scotia and Prince Edward Island all jointly own the Atlantic Lottery Corporation website, although the local provinces each have their own separate office. All disputes for casinos and sports betting must be made through the Atlantic Lottery Corporation.

Newfoundland & Labrador

Newfoundland has no casinos, although they do run video lottery terminals in selected bars and pool halls. All online gambling and sports betting is conducted on the Atlantic Lottery Corporation website at alg.ca. The Atlantic provinces all jointly own the Atlantic Lottery Corporation website, although the local provinces each have separate offices. All disputes for casinos and sports betting must be made through the Atlantic Lottery Corporation.

Nova Scotia

Nova Scotia runs two casinos in Halifax and Sydney and there is a native casino in Shubenacadie which has slots and poker. All online gambling and sports betting is conducted on the Atlantic Lottery Corporation website at alg.ca. Along with New Brunswick, Prince Edward Island and Newfoundland & Labrador, Nova Scotia jointly owns the Atlantic Lottery Corporation website, thus all disputes for casinos and sports betting must be made through the Atlantic Lottery Corporation.

Ontario

Ontario is a unique situation. The province has numerous commercial and native casinos along with slots facilities at almost all racetracks. Online gambling is offered from some casinos and on the Ontario Lottery Corporation (OLG) website located at olg.ca. Sports betting is currently only legal on the OLG website in the Proline and Proline+ sections of the site, although external licenses are being offered with PointsBet just announced as one of those operators. While OLG is the official website and regulator for online gambling they are overseen by the Alcohol & Gaming Commission of Ontario (agco.ca) and online betting and sports is overseen by its subsidiary the Interactive Alcohol & Gaming Commission at agco.agco.ca. Specific complaints and disputes can be filed with the form at agco.ca/about-agco/contact-us/feedback-and-complaints.

Prince Edward Island

Prince Edward Island has a casino at two of its racetracks, but all online gambling and sports betting is conducted on the Atlantic Lottery Corporation website at alg.ca. The four Atlantic provinces of New Brunswick, Newfoundland & Labrador, Nova Scotia and Prince Edward Island all jointly own the Atlantic Lottery Corporation website, but each local province has their own separate office. All disputes for casinos and sports betting must be made through the Atlantic Lottery Corporation.

Quebec

Quebec has numerous casinos, including a large one in Montreal and all online gambling and sports betting is conducted on the website miseojeuplus.espacejeux.com/. All gambling disputes are handled through Lotto Quebec at portail.lotoquebec.com/. The website has instructions for submitting a dispute for any gambling in both French and English.

Saskatchewan

Saskatchewan has 8 casinos, six native and two non-native. Saskatchewan never adopted sports betting like the other provinces did after the single game sports betting law was revoked and instead any sports betting is only available on the Sports Select Lottery, which requires a parlay of 3 games with poor odds. The Saskatchewan Liquor and Gaming Authority handles all disputes on its website at slga.com/.

Territories

The Territories have no physical casinos, although online gambling is available in both Yukon and the Northwest Territories. It is uncertain how gambling is regulated in the Territories.

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