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BetUS, Costa Rica, Established 1994
Company Snapshot
Website
  Functionality  
  Uptime
  Fun Factor Current Promotions
Call Center - Costa Rica
  Quality of Clerks
  Clarity of Phone Lines
  Availability
Customer Service - Canada
  Knowledge
  Friendliness
  English Speaking
Payouts
  Methods  Credit Cards, Online Checks, Bank Check, Western Union, MoneyGram; MoneyBookers - non U.S. players
  Timeliness
Odds
  Early Lines
  Parlays Teaser and Parlay Chart  
  Teasers
Reputation
Casino
Racebook
Affiliations
 
     
In-Depth Company Information
 
Last on-site Inspection - June 2006 
In the summer of 2006, we again stopped in at the facilities of BetUS. Located in Office Centro (or Bookie Central) in San Jose, their offices were much larger than we had anticipated. They occupy an entire floor of one of the large office buildings. This book houses a large area for customer service and marketing, with about 40 customer service clerks. 
 
Minimum Deposit Amount
  Internet - $5 online check - $25 MoneyBookers - $50 Credit Card
  Phone - $25
 
Wager Amounts
  Internet - $5 / $5000
  Phone - $100 / $20,000
 
Payout Info
  Monday through Friday
 
Hours (times are Eastern)
  Wagering 24 HRS
  Services   24 HRS
 
"Fine Print" - Things to Remember
  Bonus Rollover Rules: Of the risk/win amounts, the lower of the two amounts is used when calculating rollover.
 
Presidents' Comments
BetUS is a very large outfit, more so than we had originally thought. This is one of the few books that we have found that seems to 'know their customer'. BetUS spends a great deal of energy verifying information and communicating with customers so that there will be no problems when it comes time to ask for that payout. We were quite impressed with our visit to BetUS!
 
Company Contact Information
Website www.betus.com
Email CustHelp@BetUS.com
Main (888) 592-3887
 
   



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